Our Privacy and Data Protection Policy

Lincolnshire Proficiency Test Committee (LPTC) are committed to complying with the General Data Protection Regulation (Regulation (EU) 2016/679). Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely.

LPTC is registered with the Charity Commission and our charity number is 514370.

LPTC is an approved City & Guilds Centre (Centre number 741186)

We have published this notice to help you understand:

  • how and why LPTC collect information from you;
  • who we share your information with, why and on what basis; and
  • what your rights are.

If we make changes to this policy we will notify you by updating it on our website www.lptc.org.uk. LPTC will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means LPTC determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to:

Mrs K Hobson , Data Protection Officer, LPTC, Mill Farm, Moorhouses, New Bolingbroke,
Boston, Lincs. PE22 7LG or via this form

This privacy notice was last updated on 10th May 2018

What information we collect when you register and why

When you submit your completed Candidate Registration Form to LPTC you are entering into a contract with us. The information that you supply on the Candidate Registration Form will be:

  • full name
  • date of birth
  • address
  • email address
  • telephone numbers
  • employer contact details
  • details of particular assessment requirements
  • training provider details
  • who is responsible for payment of assessment

If you have made contact with us through our website our contact page requests the following information:

  • name
  • email
  • telephone numbers

How do we use your information?

We may use your personal data where this is necessary to pursue our legitimate interests as a provider of training, assessment and certification of City & Guilds products and/or services, including to:

  • undertake administration in relation to the qualification for which you are registered including providing you with a certificate on successful completion of your qualification or specified units of it.
  • contact you directly in relation to City & Guilds quality control purposes undertaken by City & Guilds for the qualifications for which the learner is registered; and investigations, appeals and complaints.
  • inform you of products or services offered by City & Guilds.
  • administer requests for reasonable adjustments under the Equal Opportunities and Access policy.
  • carry out statistical analysis (on an anonymised basis) which may be carried out by us.
  • to monitor (on an anonymised basis) equal opportunities and access relating to ethnicity or disability or other such monitoring purposes

Who we share your information with and why

We register your name, gender and date of birth with City & Guilds in order for you to receive training, assessment and certification. Other information such as address, email and contact numbers is required to administer quality assurance processes, investigations, complaints and appeals. LPTC and City & Guilds are both independent Data Controllers. City & Guilds sets out how they process your personal data through their Learner Privacy Policy located at www.cityandguilds.com/learner-policy

Where a Learner requires a reasonable adjustment, LPTC may be required to provide sensitive personal data about your health to City & Guilds for them to authorise the arrangements for the reasonable adjustment. Your consent will be obtained by signing the privacy notice on the Learner Registration Form.

The Service Providers contracted to us in connection with provision of learning, assessment and training products and services are invigilators, trainers and assessors. We provide them with only the information they need to perform the assessment and to confirm the identity of the learner, as per their contract with City & Guilds.

We may also share personal data with law enforcement or other authorities if required by applicable law.

How long we keep your information

We will retain personal data relating to your learning, assessment and certification for a minimum period of 3 years following learner certification, as per our contract with City & Guilds.

We will retain personal data relating to our quality assurance processes, appeals or investigations for a period of 7 years to ensure that we comply with any contractual, legal, audit and other regulatory requirements or any orders from competent courts or authorities.

Where do we store your personal data and how is it protected?

We take reasonable steps to protect your personal data from loss or destruction and LPTC regularly monitor technical and security measures to safeguard personal information. The data we hold is for the purpose of trading and corresponding with you. We will never pass on or sell this information to a third party without your express permission.

What are your rights ?

You are entitled to request the following from LPTC, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk

  • Right of access –to request access to your personal information and information about how we process it
  • Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
  • Right to restriction of processing – to restrict processing of your personal information
  • Right to data portability – to electronically move, copy or transfer your personal information in a standard form
  • Right to object – to object to processing of your personal information
  • Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

If you have any general questions about your rights or want to exercise your rights please contact

Karen Hobson, Data Protection Officer at LPTC, Mill Farm, Moorhouses, New Bolingbroke, Boston, Lincs. PE22 7LG or use this form

If you believe that your data protection rights may have been breached and we have not been able to resolve your concern, you may lodge a complaint to the applicable supervisory authority or to seek a remedy through the courts. Please visit https://ico.org.uk/concerns/ for more information on how to report a concern to the UK Information Commissioners Office.

Cookies

What are cookies?

We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site.

Please be aware that this Site uses session cookies to save information on your computer to help our website provide you with a better user experience.

Overall, cookies help us provide you with a better Site experience by allowing us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us.

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the website work as you expect it to.

In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymous visitor tracking data to third party applications like Google Analytics.

We use traffic log cookies on this website to identify which web pages are being visited by our customers. This helps us to analyse data about our web page traffic and make improvements to our website. We only use this information for statistical analysis purposes and then the data is removed from the system.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this Site and on others. The most effective way to do this is to disable cookies in your browser. although this may prevent you from taking full advantage of the website.

For further information we suggest consulting the Help section of your browser or taking a look at  The About Cookies Website  which offers guidance for all modern browsers

You can choose to accept or decline cookies.

Please  Contact Us  if you require any further information.

We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognise your computer or mobile device when it revisits our Site; and (2) third party cookies, which are served by service providers on our Site, and can be used by such service providers to recognise your computer or mobile device when it visits other websites.

Cookies we use

Our Site uses the following types of cookies for the purposes set out below:

Type of cookiePurpose
Essential CookiesThese cookies are essential to provide you with services available through our Site and to enable you to use some of its features. For example, they allow you to log in to secure areas of our Site (should we wish to offer this option in the future} and also help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Functionality CookiesThese cookies allow our Site to remember choices you make when you use our Site, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of our Site which you can customise. Note that this type of functionality is not currently available on our website, but could be offered in the future.. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Site.
Analytics and Performance Cookies

These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered does not identify any individual visitor. It includes the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, whether they have visited our Site before, and other similar information. We use this information to help operate our Site more efficiently, to gather broad demographic information and to monitor the level of activity on our Site.We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Site works. You can find out more information about Google Analytics cookies here:  https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

You can find out more about how Google protects your data here:  www.google.com/analytics/learn/privacy.html.

You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available via this link:  http://tools.google.com/dlpage/gaoptout?hl=en-GB

Social Media CookiesThese cookies are used when you share information using a social media sharing button or “like” button on our Site or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or Google . The social network will record that you have done this.

Disabling cookies

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies by default, until you change your settings.

If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Site. 

Contact

Should you need to contact us please write to:
Data Protection Officer, LPTC, Mill Farm, Moorhouses, New Bolingbroke, Boston, Lincs. PE22 7LG or via this form.